Shipping policy

At Aftertaste, all orders are processed through our made-to-order fulfillment workflow. This means that delivery times include both processing/production time and shipping/transit time.

1. Order processing

Orders are usually processed within 2–7 business days after payment has been successfully received.

Processing times are estimates only and may be longer during:

  • product launches
  • sales periods
  • holidays
  • periods of high order volume
  • supply or carrier disruptions

Orders are not processed on weekends or public holidays unless stated otherwise.

2. Shipping times

Estimated shipping times depend on the destination and shipping method selected at checkout.

Estimated delivery times shown at checkout or on the website are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery delays may occur due to:

  • carrier delays
  • customs processing
  • weather events
  • incorrect shipping details provided by the customer
  • supply chain disruptions
  • other circumstances outside our reasonable control

3. Shipping destinations

We reserve the right to limit or refuse shipping to certain destinations at any time.

4. Shipping costs

Shipping rates are shown at checkout before you complete your purchase.

Shipping costs may vary depending on:

  • delivery destination
  • parcel weight or size
  • shipping method selected
  • applicable taxes, duties, or surcharges

Unless otherwise stated, shipping charges are non-refundable except where required by law or where the order is faulty, incorrect, or not delivered due to our error.

5. Customs, duties, and import charges

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on your destination country.

Unless stated otherwise at checkout, these charges are the customer’s responsibility.

We are not responsible for delays caused by customs.

6. Incorrect shipping information

Customers are responsible for providing accurate shipping information at checkout.

If you enter an incorrect or incomplete address, contact us immediately at [INSERT SUPPORT EMAIL].

If an order has already entered production or has shipped, we may not be able to change the address.

We are not responsible for failed delivery, delays, or additional costs caused by incorrect shipping details provided by the customer.

7. Lost, delayed, or stolen parcels

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

If your parcel is delayed, lost, or marked as delivered but not received, please contact us at [INSERT SUPPORT EMAIL] and we will review the situation with you.

We do not guarantee refunds or replacements for delays, loss, or delivery issues caused by the carrier, except where required by law or where the issue is clearly attributable to us.

For parcels marked as delivered, we may ask you to:

  • check with household members or neighbours
  • check any safe place or delivery point
  • contact the carrier
  • wait a short additional period in case of premature delivery scanning

8. Split shipments

Where necessary, we may ship an order in multiple packages. If that happens, you may receive separate tracking updates.

9. Delivery refusal or unclaimed parcels

If a parcel is refused, unclaimed, or returned due to an incorrect address, failed delivery attempts, or non-payment of customs charges, we reserve the right to deduct any shipping, return, storage, or handling costs from any refund where permitted by law.

10. Tracking

Where tracking is available, you will receive tracking details once your order has been dispatched.

Not all shipping methods or destinations may include full tracking.

11. Contact

If you have questions about shipping or delivery, contact us at:

[INSERT SUPPORT EMAIL]